Terms of service

Last updated: 6 May 2026

These Terms of Service apply to your use of 'www.wrightplanes.com' and to any purchases made through Wright Planes. By accessing our website, browsing our products, placing an order, creating an account, subscribing to our communications, or otherwise using our services, you agree to be bound by these Terms of Service and any other policies linked on our website, including our Privacy Policy, Shipping Policy, Return and Refund Policy, Contact Information, and Legal Notice.

Please read these Terms of Service carefully before using our website or placing an order. If you do not agree with these terms, you should not use our website or purchase products from Wright Planes.

About Wright Planes

Wright Planes is an online store that offers aviation-themed products, accessories, apparel, model-related items, gifts, and other products that may be available from time to time. Some products may be supplied, manufactured, stored, or fulfilled by third-party suppliers, warehouses, manufacturers, or fulfilment partners.

Unless clearly stated otherwise in a product description, products sold by Wright Planes are intended for general consumer use, display, collection, gifting, lifestyle, novelty, or decorative purposes. Products sold on our website are not intended to be used as certified aircraft parts, aviation safety equipment, aircraft maintenance equipment, or operational aviation components.

Use of our website

You agree to use our website only for lawful purposes and in a way that does not breach these Terms of Service, interfere with the operation of our website, harm Wright Planes, or affect the rights or experience of other users. You must not use our website for fraudulent, misleading, abusive, harmful, unlawful, or unauthorised purposes.

You must not attempt to hack, disrupt, damage, overload, copy, scrape, reverse engineer, bypass security features, introduce viruses or malicious code, or interfere with the normal operation of our website, checkout, payment systems, customer accounts, or related services.

Eligibility to purchase

By placing an order with Wright Planes, you confirm that you are legally able to enter into a binding agreement and that the information you provide is accurate, complete, and up to date. If you are purchasing on behalf of another person, business, or organisation, you confirm that you have authority to do so.

We reserve the right to refuse service, cancel orders, restrict access, or decline transactions where we reasonably believe there has been fraud, misuse, incorrect information, unlawful activity, payment issues, policy abuse, or a breach of these Terms of Service.

Product information

We try to ensure that product descriptions, images, specifications, prices, availability, and other information on our website are accurate and current. However, errors, omissions, delays, or differences may occasionally occur. Product colours, sizing, packaging, measurements, materials, and appearance may vary slightly depending on screen settings, supplier updates, manufacturing differences, or product batches.

Images shown on our website are for general product representation. Some images may include props, accessories, backgrounds, or display items that are not included with the product unless clearly stated in the product description.

We may update, modify, discontinue, or remove products at any time without notice. We do not guarantee that any product will always be available.

Pricing and currency

Prices displayed on our website are generally shown in Australian dollars unless stated otherwise. Prices may change at any time without notice. The price charged for an item will usually be the price displayed at checkout at the time your order is placed.

We reserve the right to correct pricing errors, typographical mistakes, inaccurate promotions, or incorrect product information. If an order is affected by a clear pricing or listing error, we may contact you to confirm whether you want to proceed at the corrected price or cancel the order.

Prices may not include taxes, duties, customs charges, import fees, currency conversion fees, card fees, or other third-party charges unless expressly stated at checkout. Any such charges may be your responsibility depending on your location and the delivery destination.

Orders and acceptance

When you place an order through our website, you are making an offer to purchase the selected products. An order confirmation email confirms that we have received your order, but it does not necessarily mean that your order has been accepted, processed, fulfilled, or shipped.

We may accept, reject, cancel, or limit an order where reasonably necessary. This may occur if a product is unavailable, supplier stock is unavailable, payment cannot be verified, shipping is unavailable to your address, product information contains an error, fraud is suspected, or the order breaches these Terms of Service.

If we cancel an order after payment has been received, we will provide a refund for the cancelled portion of the order unless we are legally entitled to do otherwise.

Payment

Payment must be made using one of the payment methods available at checkout. By providing payment information, you confirm that you are authorised to use the selected payment method and that the payment information you provide is accurate.

Payments may be processed by third-party payment providers. Wright Planes does not directly store complete credit card details on its own systems. Payment processing may be subject to the terms, conditions, privacy policies, and security practices of the relevant payment provider.

If payment is declined, reversed, disputed, charged back, or suspected to be fraudulent, we may cancel or delay your order, suspend fulfilment, request further verification, or take reasonable steps to protect our business.

Shipping and delivery

Shipping, delivery estimates, fulfilment timeframes, tracking, lost parcels, international delivery, customs duties, and related delivery matters are handled in accordance with our separate Shipping Policy.

Delivery times shown on our website are estimates only and may vary due to supplier processing, carrier delays, customs clearance, public holidays, weather events, incorrect addresses, high order volumes, or other circumstances outside our control. We are not responsible for delays that are outside our reasonable control, but we will try to assist where reasonably possible.

Customers are responsible for providing accurate and complete shipping information. If an order is delayed, returned, lost, or undeliverable because incorrect or incomplete delivery information was provided, additional charges may apply and we may not be able to provide a refund or replacement unless required by law.

Third-party suppliers and fulfilment partners

Wright Planes may use third-party suppliers, manufacturers, warehouses, shipping carriers, and fulfilment partners to supply, prepare, package, and deliver products. By placing an order, you acknowledge that certain information may need to be shared with these third parties so your order can be processed and delivered.

Product availability, fulfilment times, packaging, tracking updates, and replacement availability may depend on third-party suppliers or fulfilment partners. We remain responsible for handling your order in accordance with applicable laws and our published policies, but some operational steps may be completed by third parties.

Returns, refunds, and cancellations

Returns, refunds, replacements, exchanges, faulty products, damaged items, incorrect items, change-of-mind purchases, and order cancellations are handled in accordance with our separate Return and Refund Policy.

Nothing in these Terms of Service or our Return and Refund Policy limits, excludes, or replaces any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement, refund, repair, cancellation, compensation, or another remedy where required by law.

Nothing in these Terms of Service is intended to limit, exclude, restrict, or modify any consumer guarantee, right, remedy, or protection that cannot lawfully be limited, excluded, restricted, or modified.

To the maximum extent permitted by law, any warranties, guarantees, representations, or conditions not expressly stated in these Terms of Service are excluded. However, this exclusion does not apply to rights or guarantees that cannot be excluded under applicable law.

Promotions, discounts, and gift cards

We may offer discounts, promotional codes, sales, bundles, special offers, or gift cards from time to time. Promotions may be subject to additional terms, expiry dates, exclusions, usage limits, minimum spend requirements, or product restrictions.

Promotional codes must be entered correctly at checkout and may not be applied after an order has been placed unless we choose to do so. Promotions may be changed, suspended, or withdrawn at any time, subject to applicable law.

Gift cards, if offered, are subject to the terms displayed at the time of purchase or issue. Gift cards are not usually redeemable for cash unless required by law.

Accounts and customer information

You may be able to create an account or provide customer information when using our website. You are responsible for keeping your account login details secure and for any activity that occurs under your account.

You agree to provide accurate, current, and complete information. If your information changes, you should update it or contact us so we can assist. We are not responsible for issues caused by inaccurate, outdated, or incomplete information provided by you.

We may suspend or close an account if we reasonably believe it has been used fraudulently, unlawfully, abusively, or in breach of these Terms of Service.

Privacy

Your personal information is handled in accordance with our separate Privacy Policy. By using our website or placing an order, you acknowledge that we may collect, use, disclose, store, and process your personal information as described in that policy.

This may include sharing necessary order and delivery information with payment providers, suppliers, fulfilment partners, shipping carriers, customer support tools, analytics providers, advertising platforms, or other service providers involved in operating our store.

Reviews, comments, and user content

If you submit a review, comment, photo, testimonial, message, suggestion, or other content to Wright Planes, you confirm that the content is accurate, lawful, not misleading, and does not infringe the rights of any other person.

You grant Wright Planes permission to use, display, reproduce, edit, publish, and share that content for customer service, marketing, promotional, website, product improvement, or business purposes, where permitted by law.

We may remove or refuse to publish content that we consider inappropriate, offensive, misleading, unlawful, spam, abusive, defamatory, infringing, or unrelated to our products or services.

Intellectual property

All content on our website, including text, graphics, logos, images, product layouts, page designs, icons, videos, branding, website design, and other materials, is owned by Wright Planes or used with permission from third parties.

You may view and use our website for personal shopping purposes only. You must not copy, reproduce, distribute, modify, sell, exploit, or use any website content for commercial purposes without our prior written permission.

Using our website does not give you ownership of any intellectual property rights belonging to Wright Planes or any third party.

Third-party links and services

Our website may contain links to third-party websites, apps, platforms, payment services, shipping services, social media pages, or other external services. These links are provided for convenience only.

We do not control and are not responsible for third-party websites, services, content, policies, security, privacy practices, or actions. If you access a third-party service, you do so at your own risk and should review that third party’s own terms and privacy policy.

Prohibited conduct

You must not use our website or services to commit fraud, make false claims, impersonate another person, provide misleading information, interfere with our systems, misuse promotions, abuse refund or replacement processes, submit harmful code, scrape content, harass others, infringe intellectual property rights, or engage in conduct that is unlawful or harmful to Wright Planes, our customers, our suppliers, or our service providers.

We may restrict access, cancel orders, refuse service, remove content, or take other reasonable action if we believe these Terms of Service have been breached.

Limitation of liability

To the maximum extent permitted by law, Wright Planes is not liable for indirect, incidental, special, consequential, or economic loss, including loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or loss caused by events outside our reasonable control.

To the maximum extent permitted by law, our liability for any claim relating to your use of our website or purchase of products is limited to the amount paid by you for the relevant product or service.

This limitation does not apply to liability that cannot lawfully be excluded or limited, including any rights or remedies available under the Australian Consumer Law.

Website availability

We try to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

We may suspend, restrict, update, maintain, modify, or discontinue any part of the website at any time. We are not responsible for loss or inconvenience caused by website downtime, technical issues, third-party service interruptions, or events outside our reasonable control.

Errors and inaccuracies

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, omissions, outdated details, incorrect prices, incorrect availability, or incorrect product descriptions.

We reserve the right to correct errors, update information, cancel affected orders, or change product details where reasonably necessary, subject to applicable law. If a correction affects an order you have already placed, we will contact you where appropriate.

Events outside our control

We are not responsible for delays, failures, or losses caused by events outside our reasonable control. These may include carrier delays, customs delays, supplier disruptions, natural disasters, extreme weather, strikes, labour disputes, war, terrorism, government restrictions, pandemics, power outages, technical failures, payment provider issues, cyber incidents, or other events beyond our reasonable control.

Where such an event affects your order, we will take reasonable steps to manage the issue and communicate with you where appropriate.

Indemnity

To the maximum extent permitted by law, you agree to be responsible for losses, costs, damages, claims, or expenses that arise from your misuse of our website, your breach of these Terms of Service, your violation of any law, your infringement of another person’s rights, or your fraudulent, misleading, or unlawful conduct.

This section does not limit any rights or protections that cannot be excluded under applicable law.

Changes to these Terms of Service

We may update these Terms of Service from time to time to reflect changes to our business, website, products, suppliers, policies, legal obligations, or operational practices.

The updated version will be posted on this page with a new “Last updated” date. Your continued use of our website after updated terms are posted means you accept the updated Terms of Service, unless otherwise required by law.

The terms that apply to a purchase will usually be the terms in effect at the time the order was placed, unless a change is required by law.

Severability

If any part of these Terms of Service is found to be invalid, unlawful, or unenforceable, that part will be interpreted or removed to the minimum extent necessary, and the remaining parts will continue to apply.

Governing law

These Terms of Service are governed by the laws of Australia and, where applicable, the laws of the Australian state or territory in which Wright Planes operates.

Any disputes will be handled by courts or tribunals with appropriate jurisdiction, subject to any rights you may have under applicable consumer protection laws.

Contact

If you have any questions about these Terms of Service, please contact Wright Planes using the details provided on our Contact Information page.