Privacy policy

Last updated: 6 May 2026

This Privacy Policy applies to Wright Planes and to purchases, browsing, communications, and other interactions made through our website at 'www.wrightplanes.com'.

At Wright Planes, we respect your privacy and are committed to handling your personal information responsibly, transparently, and securely. This policy explains what personal information we collect, how we use it, when we may share it, how we protect it, and the choices you may have in relation to your information.

By using our website, placing an order, contacting us, subscribing to marketing communications, or otherwise interacting with Wright Planes, you agree to the collection and handling of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or provide personal information to us.

Personal information we collect

We may collect personal information that you provide directly to us when you browse our website, place an order, create an account, contact us, subscribe to emails or SMS messages, respond to promotions, leave a review, or otherwise interact with Wright Planes. This information may include your name, email address, phone number, billing address, shipping address, order details, payment-related information, customer service messages, product preferences, and any other information you choose to provide.

We may also collect certain information automatically when you visit our website. This may include your IP address, device type, browser type, operating system, pages viewed, links clicked, time spent on our website, referring website, location information based on your device or IP address, and information collected through cookies, pixels, tags, analytics tools, and similar technologies.

We do not intentionally collect more personal information than is reasonably necessary for the operation of our store, order fulfilment, customer support, marketing, analytics, fraud prevention, legal compliance, and business administration.

How we use your personal information

We use your personal information to operate our online store, process and fulfil orders, confirm purchases, arrange shipping and delivery, provide customer support, respond to enquiries, process payments, issue refunds where applicable, manage returns or order issues, detect and prevent fraud, maintain website security, improve our products and services, and communicate with you about your order or account.

We may also use your personal information to send you marketing communications, special offers, product updates, abandoned cart reminders, and other promotional messages where permitted by law or where you have provided consent. You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us through the details provided on our Contact Information page.

We may use website usage information, analytics data, and cookie information to understand how visitors use our website, improve website performance, personalise your shopping experience, measure advertising effectiveness, troubleshoot technical issues, and improve our products, services, and marketing.

Payment information

Payments made through our website may be processed by third-party payment providers. When you make a purchase, payment-related information may be collected and processed by those providers in order to complete the transaction, verify payment, prevent fraud, and comply with legal and regulatory obligations.

Wright Planes does not directly store full credit card numbers or complete payment card details on our own systems. Payment processing is handled through secure third-party payment services, and your payment information is subject to the privacy and security practices of the relevant payment provider.

Order fulfilment, suppliers, and delivery partners

Because Wright Planes may use third-party suppliers, manufacturers, warehouses, fulfilment partners, and shipping carriers, we may share the personal information necessary to process, fulfil, and deliver your order. This may include your name, shipping address, phone number, email address, order items, and delivery instructions.

Some suppliers, fulfilment partners, or shipping carriers may be located outside Australia. Where this occurs, your personal information may be transferred, stored, or processed overseas for the purpose of completing your order, arranging delivery, handling product issues, or providing customer support.

We only share the information reasonably necessary for these purposes and expect our service providers to handle personal information responsibly and in accordance with applicable privacy and data protection obligations.

Third-party services

We may use third-party services to operate and improve our business. These may include ecommerce platforms, payment processors, fulfilment providers, shipping carriers, customer support tools, email marketing platforms, SMS providers, analytics providers, advertising platforms, fraud prevention tools, review platforms, and website performance services.

These third parties may collect, process, or store personal information on our behalf or for their own purposes, depending on the service. We encourage you to review the privacy policies of any third-party platforms or services you interact with through our website, including payment providers and checkout services.

Cookies and tracking technologies

Our website may use cookies, pixels, tags, scripts, analytics tools, advertising technologies, and similar tracking technologies. These technologies help our website function properly, remember your preferences, keep items in your cart, understand website traffic, improve our store, personalise content, measure advertising performance, and provide relevant marketing.

You may be able to control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website, including checkout, cart features, personalised settings, or other parts of the shopping experience.

Where required by law, we may ask for your consent before using certain cookies or tracking technologies. You can adjust your browser or device settings to manage cookies and tracking preferences.

Marketing and advertising

If you subscribe to our marketing communications, place an order, or interact with our website, we may use your contact details and browsing or purchase information to send promotional messages, product updates, special offers, or advertising that may be relevant to you.

You can opt out of email marketing at any time by clicking the unsubscribe link in our emails. If SMS marketing is offered, you can opt out by following the instructions provided in the SMS message. Even if you opt out of marketing, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, refund notifications, customer service responses, or important information about your purchase.

Reviews, feedback, and user content

If you submit a product review, comment, photo, message, testimonial, or other content to Wright Planes, we may use that content for customer service, product improvement, website display, marketing, or promotional purposes, where permitted by law. Information you choose to make public, such as a review or testimonial, may be visible to other customers or website visitors.

Please avoid including sensitive personal information in reviews, comments, or public submissions.

Disclosure of personal information

We may disclose your personal information to third parties where reasonably necessary to operate our business, provide our services, fulfil your order, process payments, deliver products, respond to enquiries, manage customer service issues, conduct marketing, analyse website performance, prevent fraud, comply with legal obligations, enforce our policies, protect our rights, or complete a business transfer.

We may also disclose personal information if required or permitted by law, including to courts, regulators, government authorities, law enforcement agencies, payment processors, fraud prevention services, professional advisers, or other parties where necessary to protect our legal rights, investigate suspected misconduct, or respond to lawful requests.

We do not sell your personal information in the ordinary sense of exchanging it directly for money. However, some advertising, analytics, or tracking activities may be considered a “sale,” “sharing,” or targeted advertising activity under certain privacy laws. Where applicable, you may have rights to opt out of those activities.

Overseas disclosure

As an online store, we may work with service providers, suppliers, technology platforms, payment processors, shipping companies, and fulfilment partners located in Australia or overseas. This means your personal information may be stored, transferred, accessed, or processed in countries outside your own country of residence.

Where we disclose personal information overseas, we take reasonable steps to ensure that your information is handled appropriately and only for legitimate business purposes, such as order processing, fulfilment, delivery, customer support, technology hosting, payment processing, marketing, analytics, or legal compliance.

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include using secure ecommerce platforms, restricted access, password protection, encryption where appropriate, secure payment processing, fraud prevention tools, and other administrative, technical, and organisational safeguards.

However, no method of online transmission, electronic storage, or website operation is completely secure. While we take reasonable precautions, we cannot guarantee that personal information will always be completely secure.

Data retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. This may include keeping information to fulfil orders, provide customer support, maintain business records, comply with legal, tax, accounting, and reporting obligations, resolve disputes, prevent fraud, enforce agreements, and improve our services.

When personal information is no longer reasonably required, we may delete, anonymise, or securely store it in accordance with our legal and business obligations.

Accessing and corrections

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date. To make a request, please contact us using the details provided on our Contact Information page.

We may need to verify your identity before responding to an access, correction, or deletion request. In some cases, we may be unable to provide access to certain information or delete certain records where we are legally required or permitted to retain them.

Your privacy choices

You may choose not to provide certain personal information, but this may affect your ability to use parts of our website, place an order, receive delivery, access customer support, or receive certain services.

You may unsubscribe from marketing emails, disable cookies through your browser, contact us to update your information, request access to your information, request correction of inaccurate information, or ask questions about how your personal information is handled.

Depending on where you live, you may also have additional privacy rights under applicable local laws. These rights may include the right to request deletion, restrict processing, object to certain uses, request data portability, or opt out of targeted advertising or certain data-sharing activities.

International customers

If you access our website from outside Australia or place an order for delivery outside Australia, your information may be transferred to and processed in Australia or other countries where our service providers, suppliers, fulfilment partners, or technology providers operate.

By using our website or placing an order, you acknowledge that your personal information may be handled in countries that may have privacy laws different from those in your country of residence.

Children’s privacy

Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us without appropriate consent, please contact us so we can review the matter and take appropriate action.

Links to other websites

Our website may contain links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites. If you visit a third-party website, you should review that website’s own privacy policy before providing personal information.

Privacy complaints and enquiries

If you have a question, concern, request, or complaint about this Privacy Policy or how Wright Planes handles personal information, please contact us using the details provided on our Contact Information page.

We will review your enquiry or complaint and respond within a reasonable time. We may ask for additional information to verify your identity or properly investigate your concern.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, suppliers, technology, legal obligations, or privacy practices. The updated version will be posted on this page with a new “Last updated” date.

Your continued use of our website after a revised Privacy Policy is posted means you accept the updated policy, unless otherwise required by law.