Refund policy

Last updated: 6 May 2026

This Return and Refund Policy applies to purchases made through our website at 'www.wrightplanes.com'.

At Wright Planes, we aim to provide quality products and a positive shopping experience. This policy explains when returns, refunds, replacements, or other remedies may be available. Please read this policy carefully before making a purchase. Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law or any other applicable consumer protection laws.

Change-of-mind returns

At this stage of our business, Wright Planes does not accept returns or provide refunds for change-of-mind purchases. This includes situations where you no longer want the item, ordered the wrong size, colour, style, or product, changed your mind after placing the order, found the item cheaper elsewhere, placed an order by mistake, no longer need the item, or the item does not suit your personal preference.

Please check all product details, sizing information, product descriptions, images, delivery estimates, and order information carefully before completing your purchase. This change-of-mind policy does not limit or exclude your rights under the Australian Consumer Law.

Faulty or Incorrect Items

If your item arrives faulty, damaged, incorrect, unsafe, or significantly different from the product description, please contact us as soon as possible. To help us assess your request, you may be required to provide your order number, a clear description of the issue, clear photos or video showing the fault, damage, incorrect item, or other problem, photos of the packaging if the item arrived damaged, and any other information reasonably needed to assess the issue.

Once we receive your request, we will review the information provided and determine the appropriate next step. Depending on the circumstances, this may include a replacement, repair, refund, store credit, or another remedy required by law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product fails to meet a consumer guarantee, you may be entitled to a remedy. Depending on the nature of the issue, this may include a repair, replacement, refund, cancellation, or compensation where required by law.

If the problem is minor, we may choose to provide a repair, replacement, or refund within a reasonable time. If the problem is major, you may be entitled to reject the product and choose a refund or replacement, in accordance with your rights under the Australian Consumer Law. Nothing in this policy is intended to remove, restrict, or replace any rights you have under the Australian Consumer Law.

Return approval

Please do not send any item back unless we have approved the return and provided return instructions. Because some products may be fulfilled by third-party suppliers or fulfilment partners, the correct return address may vary depending on the item.

Items sent back without approval, sent to the wrong address, or sent without the required information may be delayed, refused, or returned to sender.

Evidence requirements

For faulty, damaged, incorrect, or not-as-described items, we may ask for photos, videos, packaging images, or other reasonable evidence before approving a replacement, refund, or other remedy. This helps us verify the issue and, where applicable, raise the matter with our supplier, fulfilment partner, shipping carrier, or manufacturer.

If we cannot reasonably verify the issue, we may not be able to approve the requested remedy unless required by law.

Return shipping costs

For approved returns involving faulty, damaged, incorrect, unsafe, or not-as-described items, return shipping costs will be handled in accordance with applicable law. Where we are legally required to cover return shipping costs, we will do so.

Where a return is not required, we may resolve the issue by providing a replacement, refund, store credit, or other appropriate remedy after reviewing the evidence provided. Please do not pay for return shipping unless we have instructed you to do so.

Refunds

If a refund is approved, it will usually be processed to the original payment method used for the order. Please allow 5–10 business days after refund approval for the refund to be processed. Your bank, card provider, PayPal, Shop Pay, or other payment provider may take additional time to make the funds available.

Original shipping costs, express shipping fees, customs duties, import taxes, and third-party charges are not refundable unless required by law.

Replacements

Where appropriate, we may offer a replacement instead of a refund. A replacement may be offered if the item arrived damaged, the item was defective, the wrong item was sent, part of the order was missing, or the issue can reasonably be fixed by sending a replacement item.

Replacement availability may depend on stock levels, supplier availability, and the nature of the issue. If a replacement is unavailable, we will provide another remedy where required by law.

Exchanges

We do not currently offer exchanges for change-of-mind reasons, including size, colour, style, or product preference. If you ordered the wrong size or selected the wrong product, we are not required to provide an exchange or refund unless the item fails to meet a consumer guarantee or we are otherwise required to do so by law.

Please review product information carefully before placing your order.

Order cancellations

We begin processing orders as soon as possible after they are placed. If you need to cancel an order, please contact us immediately.

We may be able to cancel the order if it has not yet been processed, packed, shipped, or sent to a supplier or fulfilment partner. If the order has already been processed or shipped, cancellation may not be possible.

Incorrect address or failed delivery

Customers are responsible for providing accurate and complete delivery information at checkout. If an order is returned, delayed, lost, or undeliverable because of an incorrect address, incomplete address, refusal of delivery, failure to collect the parcel, or failure to respond to carrier instructions, we may not be able to provide a refund or replacement unless required by law.

If the order can be resent, additional shipping charges may apply.

Sale items and promotional items

Sale items, discounted items, promotional items, and items purchased using discount codes are not eligible for change-of-mind returns or refunds. This does not affect your rights under the Australian Consumer Law if the item is faulty, damaged, incorrect, unsafe, or not as described.

Custom, personalised, or made-to-order products

Unless required by law, custom, personalised, or made-to-order products cannot be returned, refunded, or exchanged for change-of-mind reasons. This includes items made specifically for a customer, customised designs, personalised details, or special-order products.

If a custom, personalised, or made-to-order product is faulty, damaged, incorrect, unsafe, or not as described, we will assess the issue and provide a remedy where required by law.

Items used or damaged by the customer

We may refuse a return, refund, replacement, or exchange where the issue was caused by misuse of the product, accidental damage after delivery, normal wear and tear, failure to follow product instructions, improper handling, storage, assembly, or care, alteration or modification of the item, or use of the item in a way it was not intended to be used.

This does not limit any rights you may have under applicable law.

Lost or stolen parcels after delivery

If tracking shows that an order has been delivered to the address provided at checkout, we are not responsible for loss, theft, or damage after delivery unless required by law.

If you believe your parcel has been lost, stolen, or incorrectly delivered, please contact the shipping carrier first and then contact us with any relevant information so we can review the matter.

How to request help with an order

To request assistance with a faulty, damaged, incorrect, unsafe, or not-as-described item, please contact Wright Planes using the details provided on our Contact Information page.

When contacting us, please include your full name, order number, the email address used to place the order, a clear description of the issue, photos or video evidence where relevant, and any other information that may help us assess your request.

We will review your request and respond as soon as reasonably possible.

Unauthorised returns

Please do not return any product without first contacting us and receiving approval. Unauthorised returns may be refused, delayed, or returned to sender.

Approval of a return does not automatically mean a refund will be issued. Returned items may need to be inspected before a final decision is made.

Changes to this policy

We may update this Return and Refund Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

The policy that applies to your order will usually be the policy in effect at the time your order was placed, unless a change is required by law.